Vimeo videos not displaying in tablet or mobile view

Asked on September 26, 2016 in Troubleshooting.

I have placed the oEmbed code into the widget featured image area and chose rectangle view. When looking at the site on a desktop, the video and accompanying content shows up. When viewing it on tablet or mobile the video disappears completely and just the text is visible… What is going wrong here? Thanks for your help!

Creasy Layers User
1 Answer(s)
Answered on October 10, 2016.

Hi there,

If the video is Flash, newer devices will not display it, but there could be other factors as well – please contact technical support via Layers Messenger so you can get prompt help. Thanks!