Unable to add product variations since update

Asked on September 30, 2016 in Troubleshooting.

Dear Sirs,

I have been unable to add product variations via the attributes editor since upgrading to Layers Pro 1.6.6.  Previously, all I had to do was add the variation and it’s stub , click add variation, wait for the box to clear and enter the next variation.

Now clicking on the add variation button produces nothing, and I’m forced to refresh the page to actually get the variation added. This worked perfectly well before the upgrade.  Disabling all plugins except Woocommerce failed to fix the problem. I then switched themes to Twenty Twelve without Layers enabled, and the button worked again as it had previously. I am currently using the WS Sofa theme , which was working until the upgrade. I’d very much appreciate any help you can offer.

Best regards

solotk

solotk Layers User
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  • 1 Answer(s)
    Answered on October 10, 2016.

    Hi there!

    Product variations are handled by WooCommerce and are not affected in any way by Layers. Please ensure all plugins on your site are up to date, WordPress is up to date, your Layers theme and extensions are all up to date, and that you have run the WooCommerce database conversion if prompted in your admin. If you have further issues with adding variations using this process, please get in touch with WooCommerce support:

    https://docs.woocommerce.com/document/variable-product/

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