Cannot respond to Layers Messenger message

Asked on February 10, 2016 in Troubleshooting.

First issue:

Almost a month ago I posted that messenger wasn’t working.

It is active, I can see the button but only one message appears.

Here are two screenshots of the button and of the “messenger” with the annoying message.

And yes, I updated Layers to the latest version before checking this.

I am using a child theme – the defalut child-theme.


Second issue:

The Brazilian Portuguese version of Layers comes with an error that instead of displaying the author name show the html code of it. I remember adressing this issue some time ago, someone else has already pointed it on GitHub but the error persists – as I had to mess with the translation files – again – after the update.

jrovedajr Layers User
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  • 1 Answer(s)
    Answered on February 10, 2016.

    Hi there,
    According to your screenshot, Messenger is working fine. You are not able to reply to update notes (that is normal). When someone is online, you should get an introduction message from Dave, Marc or Myself which has a reply field at the bottom. If you would like to chat with us, simply click into that field and start typing. If you continue to have issues, let me know and I can try finding you on the list to manually send the message.

    Layers 1.2.11 should resolve the author issue, so please update. Note that this is the responsibiulity of the translator to fix – we don’t know Portuguese and aren’t going to mess with someone else’s submissions. If you find it is still a problem, please send us a pull request with the fixed file. Thanks!

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