Customizer never loading

Asked on November 11, 2015 in Troubleshooting.


I just installed the Classroom child theme. The customizer never loads for me. I have a relatively fast internet (is there a recommended speed that I need?) I checked out the troubleshooting document and none of them apply to me. I don’t have any inactive widgets.

Can you help me with this please? Thanks so much!

sthomsendesign Layers User
  • Possible Answers to Your Question:

  • 3 Answer(s)
    Answered on November 23, 2015.


    Thanks for your help. I do not have more than 20 pages. The customizer sidebar does show up, but nothing else does. There’s just a spiral like it’s loading but it never loads.

    Tried deactivating the theme and just had layers active. It still had the same issue.

    The only plugins I have active are the ones that come standard with wordpress.

    I was facing the same issue s in Manzil website but after once activated plaguing in WordPress dashboard  I have to resolve these issues.

    on June 27, 2019.

    Hi dear I think you are saying here something irrelevant things here but I don’t know about your mind. I have just launch a plumbing service Dubai based website on WordPress but facing issue  but my issue is related to your customizer never loading . I am facing problem in  Elementor so anyone tell me the solution of this issue that my elementor is not working or loading properly

    on November 1, 2019.
    Answered on November 13, 2015.

    Hi there,

    Do you have more than 20 Layers pages? What happens if you deactivate Classroom and just have Layers active? Have you deactivated all plugins? Do you see the cusotmizer sidebar or is the entire page white? (No customizer controls usually indicates an issue outside the theme)

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