Layers Help & Support

Layers 2.0.10 Update

Layers 2.0.10 Update

Removing the Envato Marketplace listings.

  • Fixed Image Ratio button in the Post widget
  • Removed redundant Envato Market listings


Uploaded Images Do Not Display

Troubleshooting  Last Updated: Time to Read: 1 minute

You upload an image to the WordPress Media Library and it completes normally, but shows up with a broken icon.

There are several reasons why image uploads might fail:

  • The image file size is too large
  • The image is the wrong format
  • The filename is incorrectly formatted
  • Connectivity problems
  • Permissions on the server

Ensure your images are no larger than 2MB for the best results when uploading. Many hosts restrict file uploads to less than 5MB, so large images can easily exceed those limits and fail. You will normally see a red error in the image upload screen when this is the problem.

Modern browsers support the following image formats for general use: .jpg, .png,  .gif.  SVG files are supported for some uses but may require a plugin.

Your image filename should always be in lower-case with no spaces or special characters. This includes the extension and ensuring any non-english characters are converted to their basic alpha-neumeric counterparts. This is not only to ensure the browser can read the file, but that your web host server’s file system can properly support the file.

Finally, if you have consistent issues with uploading files of any type, you may need to adjust the permissions on your WordPress folders. See WordPres Codex: File Permissions or check out the video below.

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