How To Use This Site

Layers Support is a place where you can collaborate, celebrate and create with other Layers users, Developers and Designers. Use it to interact and help each other with questions about Layers customization or development, submit ideas or feature requests, or collaborate with others on a new project.

Login

This site uses Auth0 to manage authentication via single-sign-on with your favorite social network. This means no passwords are stored on our site.   GitHub connections allow us to more easily identify you as a Developer.

If you do not have a social network account, you may register the traditional WordPress way.

When you return to the site, you will be offered the last network you logged in with to help keep it consistent.

Edit Your Profile

  1. Click on your name in the top-right and choose User Settings
  2. Your Avatar is fed by Gravatar.com by default if your email address is registered there. You also have the option of uploading one if you do not use Gravatar. Avatars must be 80px by 80px, as small in file size as possible please, and G rated.
  3. Edit your Full Name if you like – it is pre-populated by your social network and may just be a username. This is how you are identified on your posts.
  4. Email Address: Add a valid email if you notice yours is a temp email – this ensures future logins get synced to the right account and that you receive notifications.
  5. Social Linking: Add some social profile urls – for developers, this can help potential clients looking for professional Layers work to vet you for job offers!
  6. Show Email: If you would like others to be able to contact you directly, check the Make this Email Public box
  7. Description: Add a short bio if you like and help us get to know you better!

Changing Your Password

This is not necessary unless you have chosen a traditional WordPress account to login with.

Logging Out

To log out, click on your name in the top-right and choose Log Out. This will expire your Auth0 session until you login again.

Asking Questions

To create a new post, click Ask Question in the right sidebar, or if scrolled, at top-left in the menu bar.

Titles

Give your post a descriptive title. This gives it the best chance of being upvoted , answered and found in searches.

  • Example of a not-so-helpful title:  Help my site is broken!
  • Example of an effective title: After Install, Layers Pages Don’t Load

Category

Pick one that best suits your topic. Keep in mind that Development posts should be about development issues.

Post Content

Give us detail! A great post includes any or all of the following:

  • What are the specific characteristics of the problem?
  • What is the website address (URL)?
  • What web browser were you using to view the webpage? Did you view it it any other browser too?
  • Was there an error message? (If so, include the text of the message.)
  • Did you try any troubleshooting?

Posts that aren’t problems need some detail too. Give us example urls, screenshots or anything that helps illustrate your amazing idea or feature request. Have a development problem? Use the Code button <> to encapsulate code snippets or please link to your source on Pastebin or GitHub etc.

Following Posts

If you find a post that is interesting to you, but you don’t quite have anything to add, you can follow the discussion by hovering over the post and clicking the Follow icon. This allows you to get alerts when the post is answered.

You automatically follow posts you answer or comment on. To unfollow a post, click the Follow icon again.

Responding to Posts

There are two ways to respond to a post, Commenting and Answering.

Commenting is best when you need to ask the original poster for more information but don’t have an answer yet, or just have your own experience to share on the same topic. These work like normal blog comments.

Answering is, well, for answering! When you have a solution for the topic, or a conclusion to the discussion, Answering is the right thing to do. The original poster has the option of leaving the post open indefinitely for more answers if needed, or can choose your answer as a good one to close up the topic.

You can also reply to answers! This is great if you need to correct or clarify something, or want to comment on the answer specifically.

Thanking

When someone leaves an answer to a post that you find useful, be sure to Thank them by clicking the Thanks button. This is similar to a Like, but feels a lot better! You can thank multiple answers, you just can’t thank yourself.

Flagging Posts

If you see a post that is spam, inflammatory or which contains comments or answers which are spammy or inflamatory, you can flag the post for review by hovering over the original post and clicking the Alert icon.

Response Times

Comunity Support is a variable thing, so you may get a response right away, or you may have to wait a few days.  The Layers Team prioritizes technical issues, bugs and Developer requests, so if you are looking for customization help, please be sure to check out the Docs website for tips and resources to help you in the meantime.

  • Prefacing your post title with URGENT will not work
  • Posting a comment or Answer on your own post will not “bump” it –  in fact it will make it look active and not in need of action.

Voting

Each post has a vote toggle, similar to popular sites you may have used such as Quora or Reddit. Click the up arrow to up-vote, or the down arrow to down-vote. This moves the post up or down the list when looking at the Votes view, and grants or removes points from the poster.

Upvoting posts for priority is most effective in the Feature Request category, where posts with the most upvotes have a better chance of making it onto a roadmap. For other categories, upvote posts that you found helpful, or which you would like to see answered. This helps the Layers Team convert great posts into documentation.

Downvoting posts should only be done when a post is repetitive, or could have been solved with a search.

Points & Badges

You earn points when people vote on your posts, thank you or accept your answer as best. This converts to reputation, which controbutes towards your badge. Around here, we don’t put too much clout into ranks, but wanted to give you a way to identify yourself professionally or let others know that you know what you’re talkin’ about. This can help you earn clients, collaborations and just good ol’ pride.

We also plan to use points as a reward system for participation. Learn more about points here.

Troubleshooting

The site is best used on a webkit browser such as Chrome or Firefox, on laptop screens or higher. If using a tablet, landscape mode may be more comfortable. The site offers a special mobile app mode for small screen sizes, which offers a condensed experience.

If you find problems with the site or would like to see something added to this document, click Site Feedback on the left and let us know!